KONOK │ Premium Cycling Apparel │ FAQs

  • FAQ
  • SIZE CHART
  • SHIPPING POLICIES
  • RETURN & EXCHANGE
  • TERMS AND CONDITIONS
  • PRIVACY POLICY
  • COOKIE POLICY
  • CONTACT US

FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A SIZE GUIDE?

We most definitely do. Our size guide, which can be found on each product page, provides a comprehensive overview of how KONOK gear fits. To get a full overview of our sizing, please access the SIZE CHART page.

THE ITEM I WANT IS OUT OF STOCK, WHAT NOW?

While we make every effort to maintain all basic items in stock, some releases are only available in limited quantities. You can contact us via the CONTACT US page to find out when a certain model will be restocked.

THE ITEM I WANT IS COMING SOON, WHAT DOES THIS MEAN?

We may occasionally make new colourways or styles accessible for viewing on our website before they are available for purchase. If an item is tagged as ‘Coming Soon,' it will become available in the coming weeks. Keep an eye on our social media channels and newsletters for the most up-to-date information on when these garments will be available in your area.

WHAT CURRENCY CAN I PURCHASE IN?

All of our products are priced in Singaporean Dollars (SGD). Your payment gateway or credit card company will be responsible for translating the SGD base price to your home currency using their foreign exchange rates at the time of purchase.

WHAT PAYMENT TYPES DO YOU ACCEPT?

1. Credit cards (Visa, MasterCard, American Express)
2. PayPal
3. Apple Pay
4. Google Pay
5. Shop Pay

HOW LONG WILL DELIVERY TAKE?

Singapore
We ship from Singapore.

FREE SHIPPING for all orders with a standard delivery time of 5-7 business days from date of dispatch.

Express delivery with a delivery time of 1-2 business days is also available for a rate of SGD 4.50 islandwide.


*Retail price is inclusive of Singapore GST.


International
Shipping to major destinations globally.

Delivery within 5-10 business days from date of dispatch.


For more information please visit our SHIPPING POLICIES page.

MY ITEM IS FAULTY, WHAT SHOULD I DO?

Faulty items can be exchanged. Do write us with pictures at support@konok.cc specifying reason along with order number in subject header. We will determine how we may best solve the claim.

Please refer to the full terms and conditions under our RETURN AND EXHANGE page.

WHAT ARE MY OPTIONS FOR RETURNING A PRODUCT FOR FULL REFUNDS OR EXCHANGES?

If for some reason the product does not meet your expectations, do write us at support@konok.cc specifying reason along with order number in subject header. Please refer to the full terms and conditions under our RETURN AND EXCHANGE page.

WHEN WILL I RECEIVE MY REFUND AFTER RETURNING ITEMS?

We make every effort to reimburse the money to your account as soon as possible. After refund process has been completed and approved, we will process the refund within 24 hours. However, do take note that it can take some time for your bank or credit card company to process and post the refund.

WHAT IS BLUESIGN & OEKO-TEX?

Sustainability matters. At KONOK we work with like minded partners who embrace the concept of sustainability and the environment. For our cycling apparel, we aim to work with textile manufacturers and producers who are either Bluesign or OEKO-TEX Certified.

What is Bluesign?
Bluesign is a certification standard that ensures products are made from materials and processes that are safe for the people and have responsible use of resources with the lowest impact on the environment possible.

What is OEKO-TEX?
OEKO-TEX certifies the absence of harmful and carcinogenic substances in all the materials used for the health and safety of the consumer.

SIZE CHART


To get an accurate fit on our products, please use the size guide below. Do note that KONOK products are produced to get the best ‘fit’ in riding position. It may feel restrictive while standing upright, but once in position, it should feel seamless and just right.

MEN’S SIZE GUIDE

TOPS

Our upper-body layers are engineered with a race fit made from highly stretchable materials.


BIB SHORTS

To determine the best size for you, measure your hips and leg in-seam. If measurements fall under a different size, please refer to your Widest Hip measurement


  • CM
  • INCHES
SizeWidest HipInseam Length
XS85-9179
S92-9680
M97-10181
L102-10683
XL107-11285
SizeWidest HipInseam Length
XS33-3631
S36-3831.5
M38-4032
L40-4232.5
XL42-4433

GLOVES

To determine the fit for your gloves, measure the plan circumference and middle finger length. If measurements fall under different sizes, please defer to your palm circumference measurement

  • CM
  • INCHES
SizeE-palmF-middle-finger length
XS18-197
S19-207.5
M20-218
L21-228.5
XL22-239
SizeE-palmF-middle-finger length
XS72.7
S82.9
M93.1
L103.3
XL113.5

SOCKS
Match your shoe size to the corresponding unisex socks size.
S/M  = 36 - 40
L/XL = 41 - 45

WOMEN’S SIZE GUIDE

TOPS
SizeWidest Chest (cm)High Waist (cm)
XXS73 - 7756 - 59
XS78 - 8161 - 64
S82 - 8565 - 68
M86 - 8969 - 72
L90 - 9473 - 77
BIB SHORTS
  • CM
SizeWidest Hip (cm)Inseam Length (cm)
XXS83 - 8773
XS88 - 9174
S92 - 9576
M96 - 9977
L100 - 10478

GLOVES

To determine the fit for your gloves, measure the plan circumference and middle finger length. If measurements fall under different sizes, please defer to your palm circumference measurement

  • CM
  • INCHES
SizeE-palmF-middle-finger length
XS18-197
S19-207.5
M20-218
L21-228.5
XL22-239
SizeE-palmF-middle-finger length
XS72.7
S82.9
M93.1
L103.3
XL113.5

SOCKS
Match your shoe size to the corresponding unisex socks size.
S/M  = 36 - 40
L/XL = 41 - 45

CARE GUIDELINES

Our products are made of technical fabrics. To make sure they keep performing their best, here are a few tips to help maintain your KONOK products to keep them in their optimum condition.


WASHING


Machine wash cold.

Wash with like colours only.

Do not bleach.

Do not tumble dry.

Do not iron.

Do not use softener.

Do not dry clean.

Do not soak.


Always check the label of your garment to ensure you are following the recommended procedures.

We recommend to rinse as soon as possible to avoid stains. Before washing, check that all pockets are empty and close all zips and fastenings. Turn bibs and jerseys inside out.

As cycling garments are delicate, we recommend washing cycling bibs and jersey by hand in cold water. If using a washing machine, place items in a wash bag and wash separately from other clothing.


Do wash the cycling garments at 30°C, under the delicate cycle. Washing similar colours together will reduce the risk of colour transfer.

Air dry your items when possible. Most items can be hung to dry. This helps them maintain their shape, making them last longer.

Using a tumble dryer can cause your garments to shrink.


STORAGE


Hang garments in a well-ventilated area.

Never store damp clothes in a non-ventilated environment (e.g. plastic bags, sport bag, suitcase, etc.). This can lead to clothes developing an unpleasant smell.

Do not hang garments in direct sunlight.

Immediately water-rinse garments and hang in a well-ventilated area or wash immediately to protect material fibers from degradation due to sweat.

SHIPPING POLICIES

DELIVERY

SINGAPORE

We ship from Singapore.


FREE SHIPPING for all orders with a standard delivery time of 5-7 business days from date of dispatch.


Express delivery with a delivery time of 1-2 business days is also available for a rate of SGD 4.50 islandwide.


*Retail price is inclusive of Singapore GST.

INTERNATIONAL

Shipping to major destinations globally.


Free shipping on orders above SGD 300.


Orders below SGD 300 will be charged SGD 35.


Delivery within 5-10 business days from date of dispatch.

LOCAL TAXES

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to shipping. These charges are collected by the shipping company or when you pick up the item.

RETURN AND EXCHANGE


SUPPORT


We hope that you are pleased with your purchase. If for some reason the product does not meet your expectations, do write to us at support@konok.cc and we will provide you with the necessary return shipping information. You have 14 days from the receipt of your order to return any products.

IMPORTANT

To process any exchange or refunds, please ensure that all items are returned new, clean, unworn, with their tags, and in the original packaging.


Any faulty item can be exchanged.


Any new non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be processed and sent back to you (with delivery costs charged to you).

Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.


KONOK reserves the right to assess and refuse any full exchange or refund if the products are deemed to have been used or damaged or if the original packaging has been damaged.

FOR FULL REFUNDS:

If the above conditions are fully filled, we are more than happy to process the full refund of the total value of items (do note that we are unable to refund delivery charges). Please note that the refund can only be made to your original payment method.


We aim to process your refund as quickly as possible, nevertheless, it can take some time for your bank or credit card company to process and post the refund. Full refunds are only available for full priced items. Sales items do not qualify.


we are unable to process full refunds for gift cards and are unable to make full refunds on items bought using a gift card.


FOR EXCHANGES:

At KONOK, we understand the importance of fit and feel. We offer exchanges for the same product in a different size or colour.


Please note that KONOK cannot guarantee that exchange items will be available at the time of exchange. In this case, a refund can be made for full priced items or store credit made for sales items.

TERMS & CONDITIONS

GENERAL

This website is operated by Bluverse Capital Pte Ltd under KONOK Brand. Throughout the site, the terms “we”, “us” and “our” refer to KONOK. KONOK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

EXECUTION OF AGREEMENT, DELIVERY & SHIPPING COSTS

Your order represents an offer to execute a Purchase Agreement. When you send us an order, we will send you an e-mail to confirm receipt of your order and explain all relevant details (Order Confirmation). Your Order Confirmation does not represent acceptance of the Agreement. Instead, it confirms receipt of your order. It becomes a Purchase Agreement only when we have sent the ordered goods and when you have received delivery notification that the goods have been dispatched. If a product in the same order, for which you have received Delivery Confirmation, is not shown in the Delivery Notification e-mail, no Purchase Agreement will take place for that product. During the purchasing process, the buyer accepts our General Terms and Conditions of Sale, as set out on this page.


Our ability to fulfill orders is conditional on us too being correctly supplied, within the correct time frame. If any goods ordered are not available, we reserve the right to terminate the Agreement. You will be informed immediately if goods that you have ordered cannot be delivered. If the sum due has already been paid, we will return it immediately. We accept no responsibility for damages due to late delivery, unless there is certified negligence on our part. Shouldn’t one or more goods in your order be available within the correct time frame, we reserve the right to offer you an alternate delivery through one of our business partners in your area, at the same conditions. You will have the possibility to accept such alternate delivery. 


You will be able to see a notification on products that are not available . If for any reason we are unable to fulfil your orders online and are unable to get the product through to you via one of our business partners in your area, we notify you via email and proceed with a full refund of the item.


During the purchasing process, the buyer accepts our General Terms and Conditions of Sale, as set out on this page.


Please refer to our shipping polices for charges and time frame.
You will be informed immediately if goods that you have ordered cannot be delivered. If the sum due has already been paid, we will return it immediately.


PLEASE NOTICE for orders outside of Singapore, import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s custom office to determine what these additional costs will be prior to shipping. These charges are collected by the shipping company or when you pick up the item.

PRICES

All prices on www.konok.cc are shown in SGD (Singapore Dollars)

PAYMENTS

Payment for purchases and shipping can be made via credit card (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay and Paypal via the Shopify payments platform.

If goods ordered are not available, and payment has been made, said payment will be credited to you based on your initial mode of payment.

By engaging in the purchase agreement, you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

SHIPPING DAMAGES

Notwithstanding all precautions, packages and/or their contents sometimes get damaged in transit. Should this happen, please follow the following procedure:

Breakages should initially be announced and registered with the courier, at once upon receipt of goods. You should then inform us immediately thereafter. If you intend to return damaged goods, please inform us in advance via the contact form or via email to support@konok.cc.

FAULTY ITEMS AND CRASH REPLACEMENT

For more information, please refer to the
RETURN & EXCHANGE section.

IMPORTANT NOTICES

The products offered are posted on the website as clearly as possible. We have attempted to portray the colours of our products in a realistic manner, however we cannot guarantee that the colours as seen on your computer match those of the real products, due to the individual nature of your screen graphics or printer.

PRIVACY

For more information, please refer to the PRIVACY POLICY section.

FINAL PROVISIONS

Governing Law:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

Severance Clause:
In the case in which a clause of these Conditions Of Sale were to be null or should become so in the future, the validity of all other Conditions of Agreements will not be affected.

GIFT CARDS

Once purchased, the card will be emailed to you or the recipient of your choosing with a unique code that can be redeemed at www.konok.cc.

Gift Card Terms:
KONOK gift cards can be redeemed to purchase KONOK products online only, at www.konok.cc.

Each card may not be redeemed in parts. Should your purchase order be lower than the gift card value, the remaining balance shall not be credited to your account.

Must be redeemed within 6 months of purchase and must be used in the same currency as they were purchased.

PRIVACY POLICY OF KONOK

This Data Protection Notice (“Notice”) sets out the basis which Konok Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”).


This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.


PERSONAL DATA

1. As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.


2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.


3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).


COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).


5. We may collect and use your personal data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) verifying your identity;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you.

(d) managing your relationship with us;

(e) processing payment or credit transactions;

(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h) any other purposes for which you have provided the information;

(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

(j) any other incidental business purposes related to or in connection with the above.


6. We may disclose your personal data:

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.


7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).


WITHDRAWING YOUR CONSENT

8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our team at the contact details provided below.

Email Us

support@konok.cc


9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.


10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.


11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.


ACCESS TO AND CORRECTION OF PERSONAL DATA

12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our team at the contact details provided above.


13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.


14. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).


PROTECTION OF PERSONAL DATA

15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.


16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.


ACCURACY OF PERSONAL DATA

17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.


RETENTION OF PERSONAL DATA

18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.


19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.


DATA PROTECTION OFFICER

21. You may contact our team if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

support@konok.cc


EFFECT OF NOTICE AND CHANGES TO NOTICE

22. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.


23. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes

COOKIE POLICY OF KONOK

This document informs Users about the technologies that help www.konok.cc to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with www.konok.cc.

For simplicity, all such technologies are defined as “Trackers” within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User’s consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

www.konok.cc uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them. The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.

In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of www.konok.cc and delivery of the service

www.konok.cc uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the service.

First-party Trackers

Storage duration: up to 12 months

Third-party Trackers

SPAM protection

This type of service analyzes the traffic of www.konok.cc, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.


Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore– Privacy Policy.
Other activities involving the use of Trackers

Basic interactions & functionalities

www.konok.cc uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User’s communication with the Owner.

Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of www.konok.cc, for contacting and being contacted by www.konok.cc support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

LiveChat Widget (LiveChat, Inc.)

The LiveChat Widget is a service for interacting with the LiveChat live chat platform provided by LiveChat, Inc.
Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy.

Experience enhancement

www.konok.cc uses Trackers to provide a personalized user experience by improving the quality of preference management options, and by enabling interaction with external networks and platforms.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of www.konok.cc and interact with them.

This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Maps widget (Google Inc.)

Google Maps is a maps visualization service provided by Google Inc. that allows www.konok.cc to incorporate content of this kind on its pages.

Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy.

YouTube video widget (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows www.konok.cc to incorporate content of this kind on its pages.

Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy.

Interaction with data collection platforms and other third parties

This type of service allows Users to interact with data collection platforms or other services directly from the pages of www.konok.cc for the purpose of saving and reusing data. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.

Mailchimp Widget

The Mailchimp widget is a service for interacting with the Mailchimp email address management and message sending service

Personal Data processed: Cookies.
Place of processing: Singapore – Privacy Policy.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of www.konok.cc

The interaction and information obtained through www.konok.cc are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it. It is recommended to log out from the respective services in order to make sure that the processed data on www.konok.cc isn’t being connected back to the User’s profile.


Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy.

Measurement

www.konok.cc uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of www.konok.cc, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy.

Google Ads conversion tracking (Google Inc.)

Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on www.konok.cc.

Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy.

Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on www.konok.cc. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy.


Analytics services managed directly by www.konok.cc

The services contained in this section allow the Owner to collect and manage analytics through the use of first-party Trackers.

Analytics collected directly (www.konok.cc)

www.konok.cc uses an internal analytics system that does not involve third parties.

Targeting & Advertising

www.konok.cc uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve and track ads.

Some of the advertising services used by the Owner adhere to the IAB Transparency and Consent Framework, an initiative that facilitates responsible privacy practices across the digital advertising industry - providing Users with enhanced transparency and control over how their data are used for advertising tracking purposes. Users can customize their advertising preferences at any time by accessing the advertising preferences panel from within the cookie notice or via the relevant link on www.konok.cc.

Advertising

This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on www.konok.cc, possibly based on User interests. This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below. Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside www.konok.cc. For more information, please check the privacy policies of the relevant services.

In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page.

Google Ad Manager (Google Inc.)

Google Ad Manager is an advertising service provided by Google LLC that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with. In order to understand Google's use of data, consult Google's partner policy.

This service uses the “DoubleClick” Cookie, which tracks use of www.konok.cc and User behavior concerning ads, products and services offered.

Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy.

Microsoft Advertising (Microsoft Corporation)

Microsoft Advertising is an advertising service provided by Microsoft Corporation.
Personal Data processed: Cookies and Usage Data.
Place of processing: Singapore – Privacy Policy – Opt Out.

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Internet Explorer
Microsoft Edge
Brave
Opera
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view and look for the relevant setting).

Owner and Data Controller

KONOK (Bluverse Capital Pte Ltd)
10 Anson Road #22-02
International Plaza

Singapore 079903

Owner contact email: support@konok.cc

Since the use of third-party Trackers through www.konok.cc cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by www.konok.cc

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through www.konok.cc (or third-party services employed in www.konok.cc), which can include: the IP addresses or domain names of the computers utilized by the Users who use www.konok.cc, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using www.konok.cc who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of www.konok.cc. The Data Controller, unless otherwise specified, is the Owner of www.konok.cc (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by www.konok.cc as described in the relative terms (if available) and on this site/application.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to www.konok.cc, if not stated otherwise within this document.

CONTACT US

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